Refund policy
Your Skin's Safety Comes First
At Sirius by Jessica, we take skin safety seriously in everything we do.
Because our products are face and body care items that come into direct contact with skin, we're unable to accept returns or exchanges for change of mind, sizing, scent preference, or general dissatisfaction once an order has been placed, whether the product is sealed or opened. This is a hygiene standard we hold ourselves to, for your protection and ours.
The only exception: damaged or defective products.
If your order arrives damaged or with a manufacturing defect, we'll gladly replace it, free of charge.
How it works:
- Report it within 24 hours of delivery. Please inspect your package as soon as it arrives so we can resolve any issue quickly.
- Send us proof. A clear photo of the damaged product, to help us process your claim quickly and fairly.
- Receive your replacement. Once your claim is reviewed and approved, we'll send a free replacement of the exact same product. Sirius covers all shipping costs for damaged or defective replacements.
What counts as "damaged"?
Broken seals, leaking or shattered packaging, crushed tubes or jars, or a product that arrives visibly altered from manufacturing.
What to do:
Contact us at our phone number within 24 hours of delivery with your order number. Our team will review your claim and confirm your replacement as soon as possible.